Returns & Exchanges

At Matchbox Gifts, we want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange any unused product in its original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Item

Securely place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing